PRIVACY POLICY SILVERTIP TOURS GMBH

1. Principles

This privacy policy concerns all persons who use the services of Silvertip Tours GmbH. It informs you about the nature, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to comply precisely with the statutory requirements for the processing of your personal data (General Data Protection Regulation (EU) 2016/679 (GDPR), Data Protection Act (DSG) and Telecommunications Act 2021 (TKG 2021)). All your personal data are processed on this basis.

The controller responsible for data processing is Anne Schmidt (Silvertip Tours GmbH, Tel: 0512-209071).

Our data protection coordinator is Anne Schmidt. Our data protection officer is Anne Schmidt.

By using our services and giving consent within the meaning of this policy, you confirm that you have reached the age of 14 and are able to give valid consent, or that effective consent has already been given by your legal guardian or your legal representative or adult representative.

2. Information pursuant to Art 13 GDPR

Your personal data, which include in particular

• your master data (surname, first name, address, e-mail address, telephone number),

• the data in travel documents (passport number, passport data, date of birth, issuing authority, period of validity),

• the data on the method of payment and in connection with payments, in particular with debit cards, credit cards and bank cards,

• the destinations, hotels, length of stay, contact persons, conditions, special services, health data, frequent flyer number, and

• special categories of data such as health data as well as data on special needs and on marriage/partnership,

are required for our services. These include in particular bookings of trips, tour guides, hotels, catering, rental vehicles, transfers, registration handling, insurance, events, tours, accreditations, vouchers including customer account creation, invoicing and its verification (B2B, B2C, FIT), ticket bookings, and hotel purchasing.

These data are therefore stored and processed by us for these purposes and, where necessary, transmitted to third parties – including service providers in third countries acting as processors for travel bookings, software and agency services.

We do not use profiling or automated decision-making.

The legal bases for these data processing operations are:

• the performance of our pre-contractual and contractual obligations towards you,

• consents obtained from you,

• statutory, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contract management, registration requirements, legal disputes) as well as § 165 TKG 2021 and

• our legitimate interests (e.g. improving our customer service, including in the area of direct marketing, or safeguarding our own legal interests).

The duration of storage is determined by the duration of our business relationship and, beyond that, by the statutory retention obligations applicable to us. We emphasise that, in the case of regular cooperation, we strive, for the best possible customer service, to know the customer preferences you have already communicated to us so well that we can satisfy you continuously and permanently.

3. Our websites

When you access our website, your access data are automatically collected and stored. These access data may include in particular the page accessed, the files viewed, the date and time of access, the user's IP address, data of the accessing computer, in particular of the browser and the operating system, as well as the amount of data and the notification of successful access. We use these access data for internal statistical purposes, to ensure the security of our offering and to optimise the offering. If an unlawful act is suspected, the access data will be evaluated to secure evidence.

By entering your personal data in one of our contact forms, you consent, for the duration of the handling of this specific enquiry, to their transmission to us and their storage and processing by us. This applies in particular to your enquiries via contact form, chat and e-mails that you send us. We need these data to process your enquiry and, in these cases, also store your IP address for the purpose of securing evidence. The data are stored for as long as this is necessary for handling any supplementary or subsequent questions raised by you or by us.

Your data are transmitted only via an encrypted internet connection (https). We accept no liability for the loss of data or for access by third parties to your data if we have complied with the security measures required by the state of the art.

The legal bases for these data processing operations are your consent, our pre-contractual and contractual obligations towards you, our legitimate interests and legal obligations of all kinds, and § 165 TKG 2021.

4. Newsletter

You are free to subscribe to our newsletter. The subscription, for which you must provide your e-mail address and give your consent to receive the newsletter, can only take effect once you confirm a subscription link that you receive by e-mail. In order to be able to provide you in the newsletter with targeted information of particular interest to you, we give you the option, when subscribing, of also providing details of certain interests, key dates, locations and regions and the like.

In every newsletter you receive, you will find all the information required to unsubscribe from the newsletter. For further information on our newsletters, please contact us at info@silvertip.at. We will be happy to help you.

The content of our website has been carefully prepared and checked several times; however, we accept no liability for the topicality, accuracy and completeness of the information provided. Claims for damages arising from the use or non-use of the information or from the use of incorrect or incomplete information are excluded. All offers are subject to change and non-binding. We reserve the right to change, supplement or delete the offering or parts thereof without separate notice, or to discontinue publication of the website temporarily or permanently.

The content and programming of our website are protected by copyright and related rights. Any reproduction – including in part – and public communication, in particular the copying of texts, graphics and photos, is prohibited without our prior written consent.

5. Transmission to third parties / obligations of processors

Your personal data may be transmitted by us to third parties who must be involved in the provision of the services you request (e.g. booking operations of all kinds overseas). Should compliance with European data protection standards not be possible – for example because standard contractual clauses, adequacy decisions or certifications are not ensured in the specific case – we will inform you in good time and also obtain the necessary consents from you. For further information, please contact us at info@silvertip.at.

6. Cookies and tracking services

We use cookies, which are small text elements used to store information in web browsers. Cookies are recognised on your next visit to our website and contribute significantly to speeding up loading processes and making the use of our offerings convenient for you. Your information recognised and stored by cookies serves to recognise you, but also to analyse your user behaviour. It is stored on the server of the respective provider, which, as a processor, has undertaken towards us to comply with the applicable data protection standards.

We set cookies that are not strictly necessary for the operation of the website (e.g. for statistics and analysis) only with your prior consent in accordance with § 165 Abs 3 TKG 2021. You can withdraw your consent at any time with effect for the future.

After you have visited our website, cookies remain stored on your terminal device unless you refuse them from the outset or actively delete them. Actively deactivating cookies may impair the functionality of our websites for you. You can also prevent cookies from being stored by adjusting the settings of your browser software accordingly. However, we point out that in this case you may not be able to use all the functions of our website. In addition, you can prevent the transmission to Google of the data generated by the cookie and relating to your use of the website (including your IP address) and the processing of these data by Google by downloading and installing the browser plug-in available at https://tools.google.com/dlpage/gaoptout. However, the plug-in is only available for certain browser programs.

We also use third-party content on our website in order to make our internet presence as informative and convenient as possible for you. This includes, for example, Google Maps, RSS feeds or YouTube. For technical reasons, these third-party providers receive your IP address. We have no influence on the use of these data by the third-party provider. In this respect, we refer to the privacy policies of the respective providers.

Google Maps

To display maps and directions, we use Google Maps, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). When you open a page with an embedded map or follow a link to Google Maps, data such as your IP address is transmitted to Google; this may also involve a transfer to servers of Google LLC in the USA. The legal basis is your consent (Art 6(1)(a) GDPR) or our legitimate interest in presenting our offers attractively and making our office easy to find (Art 6(1)(f) GDPR). For further information, please see Google's privacy policy: https://policies.google.com/privacy

Google reCAPTCHA

To protect our contact and enquiry forms against spam and misuse, we use Google reCAPTCHA, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. reCAPTCHA checks whether an entry was made by a human or by an automated program. For this purpose, data including your IP address, information about your browser and device and your usage behaviour on the page is transmitted to Google; this may also involve a transfer to servers of Google LLC in the USA. reCAPTCHA is only loaded after you have given your consent in the form. The legal basis is your consent (Art 6(1)(a) GDPR), which you may withdraw at any time with effect for the future. Without consent, you can always reach us by phone or email. Further information: https://policies.google.com/privacy and https://policies.google.com/terms

We use Google Analytics, a web analytics service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics uses cookies and is activated only with your consent (Art 6 Abs 1 lit a GDPR, § 165 Abs 3 TKG 2021). The information generated by the cookie about your user behaviour may also be transferred to servers of Google LLC in the USA. Google LLC is certified under the EU-US Data Privacy Framework, for which an adequacy decision of the European Commission (Art 45 GDPR) exists. Your IP address is truncated before storage or is not stored permanently.

Google uses this information to evaluate your use of the website, to compile reports on website activity and to provide further services related to website use and internet use to the website operator. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. In this context, please also note Google's privacy policy, in particular the information available at the following two links:

• https://marketingplatform.google.com/about/analytics/terms/de/ and

• https://policies.google.com/privacy

7. Contact

You may at any time request information, free of charge, about your personal data stored by us. As a data subject, you also have the right to withdrawal, access, erasure, rectification, restriction and portability of your personal data, insofar as this does not conflict with a statutory retention obligation on our part.

We have issued internal guidelines setting out the criteria according to which correspondence, including e-mail correspondence, is to be retained or deleted. Unless these provide otherwise, all correspondence that is not subject to longer statutory retention periods is deleted 5 years after the last contact. This period results from the three-year limitation period for claims for damages (§ 1489 ABGB) plus a safety margin for damage that only becomes known with a delay.

For further information on your rights as a data subject, please contact us at:

Silvertip Tours GmbH
Grabenweg 68
6020 Innsbruck
Tel: 0043-512-209071
Mail: info@silvertip.at

We will be happy to help you.

The supervisory authority competent for complaints is the Austrian Data Protection Authority (Österreichische Datenschutzbehörde – DSB), Barichgasse 40-42, 1030 Wien.

8. Miscellaneous

We have implemented organisational and technical protective measures, which we continuously evaluate and adapt where necessary, in order to protect your personal data stored and processed by us.

We reserve the right to amend this privacy policy at any time and to adapt it to new developments. The new version applies from the time it is made available on our website. The current version of the privacy policy is available at any time on the website under Data Protection (Datenschutz), and our legal notice under Imprint (Impressum).